Chapter 4 The digital state overflowing its boundaries: considering the case of digital inclusion in Denmark
1 Introduction
Denmark is considered one of the world’s most digitalized states, with pervasive public and private digital infrastructures in place to ensure seamless interactions between citizens and authorities. Digital interfaces are increasingly replacing physical locations, arguably to make contact and communication between citizens and authorities easier and more accessible (Danish Government et al. 2016). Since 2014, it has been mandatory for all Danish citizens to communicate with the state through the digital infrastructure ‘Digital Post’. With the pervasiveness of digitalization ...
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