Book description
The potential for conflict exists in every interaction. But when one doesn’t know how to deal with these disagreements constructively, they can escalate into unproductive and even destructive situations. The key is not to avoid conflict, but to recognize and manage it skillfully to produce the best possible outcome. In this powerful and practical guide, author Gini Graham Scott shows readers how to identify the reason for the conflict, recognize and control the emotional factors, and find the best solution. Disagreements, Disputes, and All-Out War offers a simple but proven system for resolving conflicts resulting from: • poor communication and misunderstandings • different agendas, interests, and values • political power struggles • incorrect assumptions about others’ motives and actions • difficult people Written in an accessible, conversational style, packed with real-life examples, and including simple exercises and tools to help assess conflict situations, this indispensable guide shows readers how to handle whatever life throws at them.Table of contents
- Copyright
- More Praise for Disagreements, Disputes, and All-Out War
- Acknowledgments
- Introduction
-
One. The Emotional-Rational-Intuitive (E-R-I) Method
- 1. Managing Conflict with the E-R-I Model
- 2. Dealing with the Emotions
- 3. Using Your Reason
- 4. Working with Your Intuition
-
Two. Handling the Emotions
- 5. Recognizing the Reasons for a Conflict
- 6. Dealing with Your Own Angers and Fears
- 7. Avoiding the Responsibility Trap
-
Three. Applying Your Reason
- 8. Overcoming Conflicts Through Better Communication
- 9. Understanding the Different Conflict Styles
- 10. Choosing the Best Conflict Style
-
11. Negotiating Win-Win Solutions
- When to Use Compromise or Collaboration
- Why Win-Win Solutions Are Possible
- Summing Up
- 12. Learning to Deal with Difficult People
- Four. Using Your Intuition to Discover New Possibilities
- About the Author
Product information
- Title: Disagreements, Disputes, and All-Out War
- Author(s):
- Release date: November 2007
- Publisher(s): AMACOM
- ISBN: 9780814409749
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