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Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

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A Note from the Author

Van France, “a strange combination of Jiminy Cricket, Mary Poppins, and Donald Duck”

It was an evening I’ll always remember. We peppered Van with an unending stream of questions:

“What was it like working with Walt?”

“How different would Disneyland be today if Walt were still with us?”

“What would Walt do?”

“What would Walt say?”

“What kind of a leader was Walt?”

We asked Van these and many more questions about the old days, when he worked directly with Walt Disney. It was a rare opportunity for us to interact with one of the true living legends of the company, and we were bound and determined to make the most of it. Van was patient—even gracious at first—as he responded to the kinds of questions he had undoubtedly answered ...

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