Praise for Ditch the Act
“I love a book that is entertaining and engaging. But, it also has to teach me something. Ditch the Act delivers the goods! As an expert in customer and employee loyalty, I found lessons to help people create loyal relationships with people they haven’t met yet, digitally that is. Foland and Kim’s concept of revealing your whole self with candor will help you drive loyalty with the masses.”
—SHEP HYKEN, customer service/experience expert and New York Times bestselling author of The Amazement Revolution
“One of the key elements to making valuable connections in your life and in business is embracing the power of authenticity. Ditch the Act is the playbook you need to follow to execute a winning game plan to embrace being ...
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