CHAPTER ONE

The Practice of Inclusion in Diverse Organizations: Toward a Systemic and Inclusive Framework

Bernardo M. Ferdman

In the last twenty years or so, organizations have considerably expanded attention to diversity at work; this has been accompanied by growth not only in the number and range of diversity practitioners, but also in the interest in diversity shown by organizational and other psychologists, by specialists in organizational behavior and human resources, and by other scholars, researchers, and practitioners. What is the role of diversity at work? How can organizations and their leaders best manage and leverage the range of differences in the workforce in ways that lead to positive outcomes for the organizations, their members, ...

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