CHAPTER TWO

Communicating About Diversity and Inclusion

V. Robert Hayles

Communicating about diversity and inclusion so that organizational members are inspired and engaged is challenging. Yet, like all successful initiatives, diversity and inclusion efforts gain more credibility and support when the communication strategy and tactics are well-crafted.

This chapter will help diversity and inclusion practitioners, human resource professionals, and leaders communicate in ways that affirm diversity, facilitate inclusion, and improve individual and organizational outcomes. The approach involves cognitive, affective, and behavioral (head, heart, and hand) components of communication and is grounded on current knowledge and practice in organization ...

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