Introduction
THE UNBALANCED COMPANY
Agile—the business philosophy that relies on fast-moving, self-managing teams for innovation—has officially entered the mainstream of corporate management. Tour almost any large company these days and you will find scores of agile teams working to improve customer experiences and business processes. John Deere has used agile methods to develop new machines, USAA to transform its customer service, and 3M to run a major merger integration. Bosch—a global supplier of technology and services with more than 400,000 associates—has adopted agile principles to guide a step-by-step reshaping of the company. Digital natives such as Amazon, Netflix, and Spotify have incorporated agile methods into a wide range of ...
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