The Transformation Agenda

Although this book is not written as a guide to transformation, it is undoubtedly a form of root-and-branch optimization. Here are some thoughts to keep in mind if you find yourself in a digital transformation program.

From TOM to EOM

The target operating model (TOM) is the staple of transformation environments. The logic being, you have an initial operating model and you enter a transitional phase, driven by internal and external change, and you emerge with a new target operating model. It’s an excellent construct and very useful for delivering change.

In today’s digital environment, though, the idea of the TOM is challenged because of a number of reasons.

It assumes that the change is a finite and one-time ...

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