Book description
An executive coach shows you how better communication leads to productivity and profitability
Communication is the key to success when you manage other people. But it's not enough to just communicate; you have to communicate in the right way to get the results you want from your people and teams. In Don't Be That Boss, renowned executive coach Mark Wiskup shows you how to communicate effectively with colleagues and workers to create a healthy, productive, happy work environment.
The story follows two leaders through a typical workday and all their typical communications-including meetings, conferences, one-on-one discussions, break room banter, phone calls, and even emails. Based on real situations you'll probably recognize, you'll watch as two committed, intelligent people take different approaches to communication and reap very different results. Along the way, you'll realize what good communication is, how it works, and how it makes your business better in virtually every way.
Written by an experienced communications coach who works with Fortune 500 clients, CEOs and managers across the country
Shows that how you communicate in the office is just as important as what you communicate
Explains why excellent communication skills are vital to individual and organizational success
Effective communication is vital for the success of both large and small businesses
Mark Wiskup is also the author of The It Factor and Presentation S.O.S.
Whether you're an executive, manager or small business owner, this book will show you how to improve your communication skills to better your business.
Table of contents
- Copyright
- Acknowledgments
- Introduction
- 1. 7:00 AM Connections Made and Missed Out of the Gate
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2. 8:00 am Sales Rundown: Reality Behind the Numbers
- 2.1. 8:01: Chad Admires His Handiwork
- 2.2. 8:13: Mike Is Behind Schedule, Again
- 2.3. 8:15: Chad Would Die if He Knew About This Bet
- 2.4. 8:18: Wins and Losses for Mike's Team
- 2.5. 8:26: Chad Worries About Phil on the West Coast
- 2.6. 8:27: Jeanie Gets the Info to Mike
- 2.7. 8:27: The Numbers Mislead Chad
- 2.8. 8:52: Mike Busts Dave
- 2.9. 8:54: Chad Is Still Sweating About the West Coast
- 2.10. 8:59: Mike Gives Louis a Leadership Lesson or Two
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3. 9:00 am Financial Reports: A Star Is Born
- 3.1. 9:01: West Coast Frustration for Chad
- 3.2. 9:10: West Coast Jeanie Comes Through
- 3.3. 9:13: Why Mike Likes the Financial Stuff
- 3.4. 9:14: Phil Blasts Back at Chad
- 3.5. 9:15: Mike Likes "Apples to Apples"
- 3.6. 9:28: Chad Goes into Deep Thought
- 3.7. 9:30: Chad Makes a Good Catch
- 3.8. 9:53: Mike Invites Ellen to Mahogany Row
- 4. 10:00 am Frustration and Satisfaction: Strategic Plan Update
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5. 11:00 am Customer Standoff: Accept Real Blame but Never Fall on Your Sword
- 5.1. 11:05: Mike Readies Louis for Combat
- 5.2. 11:07: Chad Comes Up with "The Perfect Storm" Tactic
- 5.3. 11:15: Louis Takes the Early Hit
- 5.4. 11:16: The Customer's Not Buying What Chad and Jody Are Selling
- 5.5. 11:36: Denise Asks for More Than Louis Offers
- 5.6. 11:42: Chad Overplays the Apology Card
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6. 12:00 PM Chad Negotiates When Mike Doesn't Have To
- 6.1. 12:01: Chad Offers an Olive Branch
- 6.2. 12:06: Mike Finds the Shoe on the Other Foot
- 6.3. 12:15: Chad Makes His Case
- 6.4. 12:20: Mike Paints His Picture of the Future for Colleen
- 6.5. 12:35: James Starts to Negotiate; Chad Is Ready
- 6.6. 12:45: Colleen Weighs In
- 6.7. 12:46: James Accepts the Offer, but Makes One More Push
- 6.8. 12:54: Mike Makes the Offer
- 7. 1:00 PM Vendor Negotiations: Winning When You Don't Have the Strongest Hand
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8. 2:00 PM Disciplining an Employee: Hit Them with Specifics or Don't Hit Them at All
- 8.1. 2:03: Chad Reaches Out to Mike
- 8.2. 2:15: Mike Spells It Out for Gary
- 8.3. 2:18: Chad Follows Up with Lynne
- 8.4. 2:27: Gary Gets No Sympathy from Mike
- 8.5. 2:29: Chad Treads Very Lightly with Susan
- 8.6. 2:36: Mike Shows Gary What Success Looks Like
- 8.7. 2:43: Chad Completes the "Criticism Sandwich"
- 9. 3:00 PM Employee Promotion: Supervisor Becomes Assistant Manager
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10. 4:00 PM Chad's Production Meeting: Just the Facts, Ma'am
- 10.1. 4:01: Chad Relinquishes Some Power
- 10.2. 4:06: Balancing Customer Demands with Profit Margin
- 10.3. 4:13: Simone Stands Strong . . . for a While
- 10.4. 4:28: Randy Changes the Routine
- 10.5. 4:39: Back to the Regular Routine
- 10.6. 4:47: Simone Comes Back with a Win
- 10.7. 4:55: Mike Asks for Chad to Return the Favor
- 11. 5:00 PM Mike's Production Meeting: Not Exactly Kumbaya, but Lots of Give-and-Take
- 12. 6:00 PM After Work Downtime: Mike and Chad Hash It Out
Product information
- Title: Don't Be That Boss: How Great Communicators Get the Most Out of Their Employees and Their Careers
- Author(s):
- Release date: October 2009
- Publisher(s): Wiley
- ISBN: 9780470485859
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