Top Levels Need to Support It
There’s no question about it, two-sided accountability equates with organizational effectiveness. Thus, all the two-sided accountability efforts discussed so far have been on-point with a goal of improving company results. Conversely, we’ve repeatedly described how companies lose out when hierarchical relationships flourish. Self-delusion and corruption become overwhelming. What we haven’t made explicit is our strong belief that people at the top must support two-sided accountability. This isn’t to say that progress can’t be made without them. But it is to say that it’s an uphill climb without their sensitivity ...
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