image5Telephone Skills

You have placed a call to a key customer, engaged in some small talk, and worked your way through your list of business issues. Whose responsibility is it to wrap up the conversation and bring it to a conclusion? Answer: Yours. The rule is: Whoever initiates the call is responsible for bringing it to a conclusion.

The telephone is a staple in the American home and workplace. We all know how to use one. Ironically, very few people are skilled regarding the most effective use of the telephone. When it comes to business, the inanimate telephone has its own set of skills and rules, and most people in business need to be reminded of ...

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