Acknowledgments
Pulitzer Prize–winning author Thornton Wilder once observed, “We can only be said to be alive in those moments when our hearts are conscious of our treasures.” After completing a book, I am given a few paragraphs to appreciate my treasures.
I love the word treasure! It reflects something more than high tangible value. Treasure implies an emotional assessment that something is special and endearing. So let’s start with one of my most important treasures: you!
Your willingness to pick up, talk about, and encourage others to read my books has been life-changing. I live my calling when readers like you find ways to use my ideas for the betterment of your business and your life.
As you may have noticed, I get to work with some extraordinary ...
Get Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
