Fully Committed to Growth and Development
The success of the Mercedes-Benz DaSH program, the dealer engagement surveys, and the benchmarking efforts outlined in Chapter 7 created excitement and enthusiasm across Mercedes-Benz USA and among the dealership employees. Despite the setback associated with the efforts to create the Mercedes-Benz Way, the leaders established momentum by educating, emotionally engaging, and inspiring people to see the value of being driven to delight.
Because they were attempting a dramatic cultural and behavioral transformation ...
Get Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
