Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Success Achieved

You’ve seen the comprehensive and coordinated efforts of the leaders at Mercedes-Benz USA as they have championed the consistent delivery of world-class customer experiences. You have to be wondering, “With all that effort, did these leaders achieve their goal? Where’s the proof that this large-scale investment of leadership capital, time, and money is paying off for Mercedes-Benz USA in terms of sales and profit? Is this ‘Driven to Delight’ transformation actually resulting in delight for customers? How is Mercedes-Benz gauging ...