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Success Achieved

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You’ve seen the comprehensive and coordinated efforts of the leaders at Mercedes-Benz USA as they have championed the consistent delivery of world-class customer experiences. You have to be wondering, “With all that effort, did these leaders achieve their goal? Where’s the proof that this large-scale investment of leadership capital, time, and money is paying off for Mercedes-Benz USA in terms of sales and profit? Is this ‘Driven to Delight’ transformation actually resulting in delight for customers? How is Mercedes-Benz gauging ...

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