Drivers of Successful Controllership

Table of Contents

1. Title Page
2. Copyright Page
3. Abstract
4. Preface
5. Chapter 1 Introduction: How to Ensure Controllership Success and Where It Matters
6. Chapter 2 Activities: What Successful Controllers Do
7. Chapter 3 People: Who Successful Controllers Are
8. Chapter 4 Interaction: How Successful Controllers Operate
9. Chapter 5 Trends: What Currently Drives Controllership Success
10. Chapter 6 Conclusions
11. Appendix: Cases Illustrating Leading-Edge Practices
12. Notes
13. References