Chapter 2
What Successful Controllers Do
Introduction
Does the success of controllers depend on what they do? Or does it really not make much of a difference how they spend their working hours? These questions sound rhetorical, and the general answer is obviously yes; of course it matters what controllers do. But as you start looking for a more detailed answer, you find yourself pausing to think, what exactly should controllers be spending their limited time on? Should they choose specific, promising tasks and just stop doing others? Should they use more tools? Or is it not so much a matter of what they do as of how they do it?
Finding concrete answers to these questions becomes more difficult the closer you look. Scanning the huge ...
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