Introducing the New IT Operations

I learned much of what I know today about systems operations from Bill, a head of network engineering that I hired at a startup about 15 years ago. We had already built separate systems for managing development and testing from production, matured source code controls, and implemented some automation around testing and deployment. What Bill taught me is that we needed to separate developers from production environments because they required a different mindset, tools, and practices to keep production environments secure, stable, and scalable.

He was right. After removing access, instrumenting some basic change control practices, and improving monitoring of our systems, ...

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