Appendix B. Reporting Issues
Or how to help module maintainers and supporters help you—a best practices guide.
“It’s an issue queue, not a social club.”
—Jeff Eaton
Reporting issues and asking questions are two of the most important things any user of any software can ever do. One of the most critical things you can do when looking for help is to do it right. There are many keys to getting the help you need in a timely fashion, and even in a terrific community like Drupal’s, there are multitudes of users who don’t understand how to fashion a question, or submit a bug report or request for support. Here’s a quick rundown.
Trust us. We know. Each of the authors has had more than a decade of experience in software development and support, and ...
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