CHAPTER 9

Agile supply chains: demand-side

How to design and deliver capacity for a fast response

This chapter is all about developing a capability to service customers, at speed. The challenge lies in the fact that being able to react quickly requires spare capacity strategically located throughout the system, and this comes at a price. So it may be necessary to select those customers you want to deal with, and cull the rest. It’s a choice you have to make because resources are not unlimited. To achieve speed, you will have to instil a subculture that will support fast decision-cycle times, and here the OODA loop, borrowed from the military, comes into play. You will also have to configure your organization for speed, and populate it with individuals ...

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