CHAPTER 17

Joining the dots to create dynamic institutions

How to move from an operations mindset to full ‘business transformation’

According to Art Kleiner, ‘one of the most coveted management skills is the ability to ‘connect the dots’: to see patterns in seemingly unrelated phenomena, and thus make better decisions’.1 Baseball player turned General Manager Billy Beane did it when he transformed the rules of player selection through his Moneyball games analysis;2 golfer Paul Azinger did it when he ‘cracked the code’ and led the American Ryder Cup team to victory in 2008.3 In this book I have sought to do it too – to help you see through the minutiae of everyday business and instead ‘read the patterns’ of today’s operating environment, as only ...

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