Dynamics 365 CE includes a Customer Service app that includes a range of functionality designed to give you the core capability to deliver an omni-channel customer-service experience. Omni-channel experiences have progressed from the ability to simply deliver multi-channel experiences, which allow organizations to deliver their messages across more than one channel, such as social media and their website. Omni-channel customer service allows organizations to manage when a customer switches channel, they can retain the context of the customer’s enquiry and gives the capability ...
© Sarah Critchley 2018
Sarah CritchleyDynamics 365 CE Essentialshttps://doi.org/10.1007/978-1-4842-3973-5_22. Customer Service
Sarah Critchley1
(1)
Cambridge, Cambridgeshire, UK
Get Dynamics 365 CE Essentials: Administering and Configuring Solutions now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
