During the past few years, we all have seen a major shift in technology—the use of mobile devices in our day-to-day lives. Gradually, organizations started to use mobile devices for their business processes to provide better and faster services to their customers. Some organizations provide services or sell goods at the customer’s doorsteps. In such businesses, the mobile device is playing a key role. Apart from that, organizations must also manage their workforce in the field. This ...
© Sanjaya Yapa and Indika Abayarathne 2021
S. Yapa, I. AbayarathneDynamics 365 Field Servicehttps://doi.org/10.1007/978-1-4842-6408-9_11. Introduction to Field Services
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