Dynamics 365 Field Service: Implementing Business Solutions for the Enterprise

© Sanjaya Yapa and Indika Abayarathne 2021

S. Yapa, I. AbayarathneDynamics 365 Field Servicehttps://doi.org/10.1007/978-1-4842-6408-9_3

3. Work Orders and Scheduling

Sanjaya Yapa¹   and Indika Abayarathne²

(1)

Mount Waverley, VIC, Australia

(2)

Victory, WA, Australia

 

Creating work orders and scheduling work orders are two vital processes in Dynamics 365 Field Service. In order to create and schedule work orders in different ways, you need to configure the system with multiple settings and master data as prerequisites.

This chapter uses examples of retail and wholesale business scenarios in the field to explain the work order and the scheduling processes in Field Service. The initial sections describe the common and most important prerequisites for any ...