Chapter 2. Managing Information and Records in An Enterprise
Solutions in this chapter:
▪ Historical Evolution of ECM
▪ The Age of Compliance: Using ECM for Information Governance
▪ The Technology Components of ECM
Frequently Asked Questions
Introduction: What Is Enterprise Content Management?
Enterprise content management (ECM) is a recent term created by software vendors looking to describe the value of an integrated approach to capturing and managing unstructured business content. The term was adopted more formally as an accepted technology category circa 2004, largely shaped by the publication of a market and vendor survey by analysts at Gartner. 1
Since 2004, the term has become widely accepted by software vendors, ...