E-mail: Communicate Effectively, First Edition

Appendix A. A Style Guide for E-mail: Standards for Effective E-mail Communications

	“It is the quality of our work which will please God and not the quantity.”
	--Mahatma Gandhi

Here begins your adventure of creating your e-mail style.

STANDARDIZING WHAT WE DO AT WORK IS ESSENTIAL

In many workplaces today, teams are working to standardize and document job tasks. Organizations have taken on this challenge for several reasons:

1. To improve continuously.

   Having standard operating procedures documented helps us define the steps we should follow to do job tasks. When we first document these tasks, we capture how we are functioning and can then take a critical ...