Chapter 3. E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work
“Communication is the most important skill in life.” | ||
| --Stephen R. Covey | ||
WHAT YOU'LL LEARN IN THIS CHAPTER
Goal
To present some simple strategies for writing effective and responsible e-mail
Objectives
As a result of this training, you should be able to:
Understand that writing e-mail is a process and know how continuously to improve your own writing processes
State some common pitfalls of writing and how to avoid them including:
readability
word choice
audience analysis
document design
Write clearer, more concise, and correct e-mail messages, memos, and reports
Work with an ...
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