Chapter 3. E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work

E-mail IS Business Writing: Composing Letters, Memos, and Notes at Work
 

“Communication is the most important skill in life.”

 
 --Stephen R. Covey

WHAT YOU'LL LEARN IN THIS CHAPTER

Goal

  • To present some simple strategies for writing effective and responsible e-mail

Objectives

As a result of this training, you should be able to:

  • Understand that writing e-mail is a process and know how continuously to improve your own writing processes

  • State some common pitfalls of writing and how to avoid them including:

    • readability

    • word choice

    • audience analysis

    • document design

  • Write clearer, more concise, and correct e-mail messages, memos, and reports

  • Work ...

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