6Be Formal With Neutral Language
Much of the language used in business is non-sensory, or neutral. In other words, it does not provide any clue as to which type of sensory modality (visual, auditory, or feeling) the writer prefers. For example, a writer with a preference for visual words may say, “I can see what you mean.” An auditory response would be, “I hear what you are saying.” And so on. If you want to send an e-mail that has a high degree of formality, and sounds more official or legal, then use neutral language. Some of the most common neutral words used in business include:
Consider the following facts and take a stab at crafting ...