43Create an E-Mail Policy

E-mail has an immediacy and convenience that can make it seem less substantial and serious than information printed on paper. Because of its informal nature, employees will often type things in an e-mail that they would never dream of writing in a letter or memo. Too often this casual approach proves to be a recipe for disaster.

According to the 2007 Electronic Monitoring & Surveillance Survey conducted by the American Management Institute, almost a third of employers have fired workers for:

• Breach of confidentiality in e-mail—22%.

• Excessive personal use of e-mail—26%.

• Inappropriate or offensive language used in e-mails—62%.

• Violation of company e-mail policy—64%.

• Viewing, downloading, or uploading inappropriate/offensive ...

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