eClient 101 Customization and Integration

Chapter 15. Siebel Integration 349

15.2.1 Installing Siebel Web templates

There are two Siebel Web templates (EIP81Applet.swt and EIP81Body.swt) in

the C:\CMeClient\integration\siebel directory (/CMeClient/integration/siebel

directory for AIX and Sun Solaris) after installing eClient, where /CMeClient is the

directory in which eClient is installed.

To complete the installation of Siebel Integration, you must copy both Web

templates into three directories on the Siebel machine:

򐂰 SIEBELROOT\siebsrvr\WEBTEMPL

򐂰 SIEBELROOT\client\WEBTEMPL

򐂰 SIEBELROOT\tools\WEBTEMPL

where SIEBELROOT is the directory in which Siebel is installed.

15.3 Configuring eClient

After you install Siebel Integration for IBM Content Manager, you must configure

both the eClient and the Siebel CRM applications to make the two products work

together.

15.3.1 Configuring eClient application server in WebSphere

Since eClient is a Web application server deployed in WebSphere Application

Server, you should ensure that the time-out session value is appropriately set

within WebSphere for the Siebel user community.

Before continuing the following steps, make sure that your WebSphere

Application Server V5.0 server1 is running.

1. On eClient server, launch WebSphere Application Server Administrative

console by selecting Start -> Programs -> IBM WebSphere -> Application

Server V5.0 -> Administrative Console.

2. In the left Navigator pane, select Servers -> Application Servers ->

eClient_Server -> Web Container -> Session Management.

3. Find the Session timeout field as shown in Figure 15-1 on page 350.

350 eClient 101 Customization and Integration

Figure 15-1 Set Session timeout in

WebSphere Application Server

4. Select Set Timeout, and set the value in minutes. This value must be at least

two minutes.

5. Click OK to apply the modification.

6. Click Save twice to save the change.

15.3.2 Configuring integration properties file

The Integration Properties file (hereafter referred to as the IP file) resides in the

c:\CMeClient directory on eClient server. It specifies property values that

configure your environment for integration with Siebel.

You may give the integration file any name you wish. The IP file name will be

included in the calculated field when you configure Siebel. If you want to change

the IP file name after configuring Siebel, make sure that you have the same

name in the Siebel configuration. A sample IP file Siebel.properties is provided in

the c:\CMeClient directory.

By specifying values for the required fields in the integration property file, you

ensure that only the URL that originated from an authorized Siebel server has

access to unstructured data in the Content Manager servers. It also gives a look

and feel to Web pages generated by the eClient similar to the ones generated by

Siebel.

Chapter 15. Siebel Integration 351

1. Open the integration property file C:\CMeClient\Siebel.properties in a text

editor.

2. Four properties in the IP file are required:

– eClientToken

The eClientToken property is used to control access to the eClient server.

Siebel application uses an assembled URL to access eClient. The

eClientToken property is part of the assembled URL. When the URL is

sent to eClient, the eClient server then compares the token provided in the

URL with the token in the IP file. eClient only allows access to

unstructured data if these two tokens match.

The eClientToken property is case-sensitive. Valid characters are any of

the ISO8859-1 Latin 1 characters with the exception of the following

characters, which are reserved for use within the query string of a URL:

;

/

?

:

@

&

=

+

,

$

In our scenario, we set the parameter to token.

– type

The type property specifies the look and feel of Web pages that are

produced by the eClient JavaServer Pages. For Siebel Integration for IBM

Content Manager, set the type to 1.

– cssPrefix

The cssPrefix property specifies a file name prefix for the Cascading Style

Sheet file used by the eClient JavaServer Pages for integration with

Siebel. Set the cssPrefix

property to alt1.

– iconPrefix

The iconPrefix property specifies a file name prefix for the icon files used

by the eClient JavaServer Pages for integration with Siebel. Set the

iconPrefix property to alt1.

3. For the server, userid, and password properties, you can either specify them

in the IP file or specify them as arguments in the URL generated in Siebel. If