374 eClient 101 Customization and Integration
15.5 Setting up Content Manager and EIP
The goal of the Siebel and eClient integration is to use Siebel application to
manage the business process, and use Content Manager to manage service
request attachment files for Siebel. To manage unstructured data for Siebel, we
must have the infrastructure in Content Manager and EIP server.
In this section, we create an item type in Content Manager to hold Siebel service
request attachment files. Since the Siebel integration only works with EIP
federated server, you must also create a federated entity and a federated search
template in EIP.
15.5.1 Creating attributes in Content Manager
In this section, we create two Content Manager attributes that have the same
properties as the fields SR Number and Contact Last Name defined in Siebel. In
addition, we create the third attribute to present the service request document
sequence number.
1. Log on to Content Manager system administration client by selecting Start ->
Programs -> IBM Content Manager for Multiplatforms V8.2 -> System
Administration Client.
2. In the Navigation pane on the left, select Content Manager -> ICMNLSDB ->
Data Modeling -> Attributes.
3. Right-click Attributes, and select New to create the first field.
Set the values for the fields found in Table 15-29. See Figure 15-5 on
page 375.
Table 15-29 Define attribute Sea_SR_Num
Field Value
Name Sea_SR_Num
Display name Service Request Number
Attribute type Variable character
Character type Extended alphanumeric
Minimum 1
Maximum 64
Chapter 15. Siebel Integration 375
Figure 15-5 Define attribute in Content Manager
4. Click OK to save the attribute.
5. Right-click Attributes, and select New to create the second field.
Set the values for the fields found in Table 15-30.
Table 15-30 Define attribute Sea_LastName
6. Click OK to save the attribute.
7. Right-click Attributes, and select New to create one more field.
Set the values for the fields found in Table 15-31 on page 376.
Field Value
Name Sea_LastName
Display name Last Name
Attribute type Variable character
Character type Extended alphanumeric
Minimum 1
Maximum 50
376 eClient 101 Customization and Integration
Table 15-31 Define attribute Sea_SR__Doc_Num
8. Click OK to save the attribute.
15.5.2 Creating item type in Content Manager
In this section, we create an item type in Content Manager system administration
client. This item type is used to hold unstructured data (service request
attachment) for Siebel application.
1. Log on to Content Manager system administration client by selecting Start ->
Programs -> IBM Content Manager for Multiplatforms V8.2 -> System
Administration Client.
2. In the Navigation pane on the left, select Content Manager -> ICMNLSDB ->
Data Modeling -> Item Types.
3. Right-click Item Types, and select New.
4. On the Definition tab, set the values for the fields found in Table 15-32. See
Figure 15-6 on page 377.
Table 15-32 Define item type - Definition
Field Value
Name Sea_SR__Doc_Num
Display name Service Request Document Sequence
Number
Attribute type Short integer
Minimum 0
Maximum 32767
Field Value
Name Sea_SR
Display name Siebel Service Request Attachment
New version policy Never create
Item type classification Document
Text Searc h Fals e
Chapter 15. Siebel Integration 377
Figure 15-6 Define item type Sea_SR
5. On the Attributes window, set the values for the fields found in Table 15-33.
Table 15-33 Define item type - Attributes
6. On the Document Management window, set the values for the fields found in
Table 15-34.
Table 15-34 Define item type - Document Management
Attribute Required
Sea_SR_Num True
Sea_LastName False
Sea_SR_Doc_Num False
Part type Access control
list
RMDB/Collection Version
ICMBASE PublicReadACL take default Never create

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