374 eClient 101 Customization and Integration
15.5 Setting up Content Manager and EIP
The goal of the Siebel and eClient integration is to use Siebel application to
manage the business process, and use Content Manager to manage service
request attachment files for Siebel. To manage unstructured data for Siebel, we
must have the infrastructure in Content Manager and EIP server.
In this section, we create an item type in Content Manager to hold Siebel service
request attachment files. Since the Siebel integration only works with EIP
federated server, you must also create a federated entity and a federated search
template in EIP.
15.5.1 Creating attributes in Content Manager
In this section, we create two Content Manager attributes that have the same
properties as the fields SR Number and Contact Last Name defined in Siebel. In
addition, we create the third attribute to present the service request document
1. Log on to Content Manager system administration client by selecting Start ->
Programs -> IBM Content Manager for Multiplatforms V8.2 -> System
2. In the Navigation pane on the left, select Content Manager -> ICMNLSDB ->
Data Modeling -> Attributes.
3. Right-click Attributes, and select New to create the first field.
Set the values for the fields found in Table 15-29. See Figure 15-5 on
Table 15-29 Define attribute Sea_SR_Num
Display name Service Request Number
Attribute type Variable character
Character type Extended alphanumeric