29

CHAPTER 2 why we apologize and what it accomplishes

Should I have apologized? I was attending a poetry festival in Tieton, Washington, a picturesque arts community about two hours east of Seattle. At one point, about ten of us participated in a letterpress workshop. We each had the opportunity to hand set the type for one of our poems and then print copies using a process akin to what Johannes Gutenberg used. So that we could quickly check our work for accuracy prior to printing, the instructor combined all our type forms and ran off a single sheet with all our poems. Later, the blocks of type would be separated so each attendee could run off individual copies of his or her poem.

The sheet with all the poems was passed from author to author. ...

Get Effective Apology now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.