CHAPTER 2 why we apologize and what it accomplishes
Should I have apologized? I was attending a poetry festival in Tieton, Washington, a picturesque arts community about two hours east of Seattle. At one point, about ten of us participated in a letterpress workshop. We each had the opportunity to hand set the type for one of our poems and then print copies using a process akin to what Johannes Gutenberg used. So that we could quickly check our work for accuracy prior to printing, the instructor combined all our type forms and ran off a single sheet with all our poems. Later, the blocks of type would be separated so each attendee could run off individual copies of his or her poem.
The sheet with all the poems was passed from author to author. ...
Get Effective Apology now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.