CHAPTER 4responsibility
The key to effective apology is taking responsibility for the consequences of your behavior. The recognition dimension specifies the offenses and violations. The next step establishes that the offender accepts responsibility for them. It lays the moral agency for those offenses squarely and solely at the feet of the offender. What distinguishes the most moving apologies is the integrity that offenders demonstrate when they look deep into their hearts and reckon uncompromisingly with what they find there. In the responsibility dimension there is a focus on making the apology more about the needs of the victim than about redemption for the offender. In fearlessly pushing away all excuses, the apologizer retains undiluted ...
Get Effective Apology now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
