Skip to Main Content
Effective Apology
book

Effective Apology

by John Kador
May 2009
Intermediate to advanced content levelIntermediate to advanced
264 pages
5h 50m
English
Berrett-Koehler Publishers
Content preview from Effective Apology
73

CHAPTER 4responsibility

The key to effective apology is taking responsibility for the consequences of your behavior. The recognition dimension specifies the offenses and violations. The next step establishes that the offender accepts responsibility for them. It lays the moral agency for those offenses squarely and solely at the feet of the offender. What distinguishes the most moving apologies is the integrity that offenders demonstrate when they look deep into their hearts and reckon uncompromisingly with what they find there. In the responsibility dimension there is a focus on making the apology more about the needs of the victim than about redemption for the offender. In fearlessly pushing away all excuses, the apologizer retains undiluted ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Decision-Making in Crisis Situations

Decision-Making in Crisis Situations

Sophie Sauvagnargues

Publisher Resources

ISBN: 9781605091396