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Effective Apology
book

Effective Apology

by John Kador
May 2009
Intermediate to advanced content levelIntermediate to advanced
264 pages
5h 50m
English
Berrett-Koehler Publishers
Content preview from Effective Apology
97

CHAPTER 6restitution

Restitution, the fourth dimension of effective apology, is the practical attempt to restore the relationship to what it was before you broke it. Effective apology is more than just words. For serious breaches, the offender must demonstrate a concrete expression of contrition. In other words, it must have some element of action. That element is restitution.

Restitution should be a critical part of every apology. Without restitution, it becomes more difficult for offended parties to accept an apology, however well crafted. How could they? The relationship remains unbalanced. The offender continues to benefit to the disadvantage of the victim. It is no wonder that victims and judges alike pay careful attention to what an ...

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Publisher Resources

ISBN: 9781605091396