May 2009
Intermediate to advanced
264 pages
5h 50m
English
The words you choose to communicate your apologetic intent are absolutely at the core of any apology. But words are not the only elements of effective apology. Once you have decided to apologize and reflected on what to say, you must make at least three critical decisions. How well you answer these three questions will add to or detract from your planned apology. The three questions are: