153

CHAPTER 9how to accept (and reject) an apology

Janet and Ed were coworkers in a fast-food restaurant. One night they were closing up and Janet decided to play a trick on Ed. When Ed entered the walk-in freezer, Janet shut the door. She thought it was funny. But as she pulled the door handle, nothing happened. The door was locked tight and she didn’t have the key. To her horror, she had trapped Ed in the deep freeze. She heard Ed banging on the walls. Janet didn’t know what to do. She knew that she would get fired for this stunt, but she had no other choice but to wake up the store manager. It was an hour before he could get to the store with the key to the freezer. Meanwhile Janet was crazy with worry and remorse for a joke that had gone ...

Get Effective Apology now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.