CHAPTER 14what can I do now? five apology practices
Throughout this book I have characterized apology as a practice, so it is fitting to suggest a number of ways in which you can actually practice apology—and improve your apology skill and effectiveness. The more you practice apology, the easier it gets and the more effective your apologies and relationships become. My goal here is to provide you with some practical tools that will enable you to make relaxed and confident apology a daily part of your life (as needed). There is more to practicing apology than being vigilant for mistakes and then saying the right words, although that’s a good start. In summary, practicing apology requires:
- Challenging ingrained attitudes about power and accountability ...
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