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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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Model Question Papers

Model Question Paper I

Time: 3 hours

Total Points: 100

SECTION — A (40 POINTS)

Answer any two out of four.

1.

  1. Outline the conflict resolution styles with examples.
  2. Define soft skills and hard skills.
  3. Mention the functions of communication.

(10 + 6 + 4 = 20 points)

2.

  1. Discuss the time management matrix.
  2. What are the benefits of effective listening?
  3. Enumerate the major barriers to communication.

(10 + 6 + 4 = 20 points)

3.

  1. What are the channels of communication and its attributes?
  2. Our learners today are addicted to the SMS lingo that curtails and creates words interestingly. If we, as teachers, want to understand such learners enslaved by telephonic messages, we, the responsible teachers, should be aware of the principles ...

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