August 2011
Intermediate to advanced
448 pages
12h 43m
English
Content preview from Effective Communication and Soft SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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8
Communication Skills
After reading this chapter, you will be familiar with:
- Barriers to effective communication
- Skills for overcoming the barriers to communication
- Effective verbal and nonverbal communication skills
- Dos and don’ts of good listening and active listening
INTRODUCTION
If I had eight hours to chop down a tree, I’d spend six sharpening my axe.
—Abraham Lincoln.
In communication, sharpening your axe is learning about and developing yourself. This shines through in all your communication.
Communication is a central part of our lives. Verbal or written, symbolic, nonverbal, intentional or unintentional, active or passive, communication is essential to almost everything we do. Communication is critical to our success. We can accomplish ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.