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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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9

Communication: Spoken English

After reading this chapter, you will be familiar with:

  • Listening skills
  • Articulation skills
  • Presentation skills
  • Interviewing skills
LISTENING SKILLS

Introduction

Most languages on earth are associated with four basic skills. They are generally referred to as LSRW (listening, speaking, reading, and writing). These skills are like tools. The more you use them with the right technique, the more adept and effective you will be in the use of language.

Listening is a remarkably sensitive skill that makes interpersonal communication truly effective and rewarding. You must realize that listening is not a passive skill. In fact, it is surprising to know that it is not only active but requires a good deal of hard work ...

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