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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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11

Emotional Skills

After reading this chapter, you will be familiar with:

  • What emotion is
  • How emotions can be controlled and monitored
  • How students can be provided with emotional support
  • How to help students develop positive emotions
EMOTION AND COMMUNICATION

Emotion serves many functions in human behaviour and relationships. In this chapter we shall see what are the three components of emotions? What are the basic emotions? And, what is the relationship between emotion and communication?

Emotion can be defined as a psychological state involving three distinct components: subjective experience, physical arousal, and a behavioural or expressive response. Let us take a simple example to understand how these three components interact to produce ...

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