August 2011
Intermediate to advanced
448 pages
12h 43m
English
Content preview from Effective Communication and Soft SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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11
Emotional Skills
After reading this chapter, you will be familiar with:
- What emotion is
- How emotions can be controlled and monitored
- How students can be provided with emotional support
- How to help students develop positive emotions
EMOTION AND COMMUNICATION
Emotion serves many functions in human behaviour and relationships. In this chapter we shall see what are the three components of emotions? What are the basic emotions? And, what is the relationship between emotion and communication?
Emotion can be defined as a psychological state involving three distinct components: subjective experience, physical arousal, and a behavioural or expressive response. Let us take a simple example to understand how these three components interact to produce ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.