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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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12

Interpersonal Effectiveness

After reading this chapter, you will be familiar with:

  • Goals of interpersonal effectiveness
  • Essential concepts of interpersonal effectiveness
  • Qualities that demonstrate interpersonal effectiveness
INTRODUCTION

Interpersonal effectiveness is learning to communicate with others, whether in intimate relationships, friendship, bosses or coworkers as in all walks of life we communicate with one another. Interpersonal effectiveness is the result of many disciplines, mainly those involving the communication process. One can improve one’s interpersonal effectiveness by building skills in five of the most challenging areas that exist in today’s personal, professional, and social domain: conflict and negotiation, assertion, ...

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