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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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13

Assertiveness Skills

After reading this chapter, you will be familiar with:

  • Behavioural aspects of assertive, aggressive, and non-assertive responses
  • Verbal and non-verbal aspects of assertive, aggressive, and non-assertive responses
  • Assertive/responsive model
  • Advantages of assertiveness
  • Strategies to overcome non-assertive behaviour
INTRODUCTION

Many people have difficulty speaking up in conflict situations. Others may feel intimidated by intimidating people, or have low self-esteem and regularly put aside their own desires in favour of what others want. This can result in a lack of assertiveness, low self-esteem, and helplessness. Lack of assertiveness makes you feel powerless. Sometimes, if we feel our rights are being violated, we need ...

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