August 2011
Intermediate to advanced
448 pages
12h 43m
English
Content preview from Effective Communication and Soft SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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13
Assertiveness Skills
After reading this chapter, you will be familiar with:
- Behavioural aspects of assertive, aggressive, and non-assertive responses
- Verbal and non-verbal aspects of assertive, aggressive, and non-assertive responses
- Assertive/responsive model
- Advantages of assertiveness
- Strategies to overcome non-assertive behaviour
INTRODUCTION
Many people have difficulty speaking up in conflict situations. Others may feel intimidated by intimidating people, or have low self-esteem and regularly put aside their own desires in favour of what others want. This can result in a lack of assertiveness, low self-esteem, and helplessness. Lack of assertiveness makes you feel powerless. Sometimes, if we feel our rights are being violated, we need ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.