August 2011
Intermediate to advanced
448 pages
12h 43m
English
Content preview from Effective Communication and Soft SkillsBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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14
Conflict Management and Negotiation Skills
After reading this chapter, you will be familiar with:
- The nature of conflict
- Various conflict resolution styles
- Purpose of conflict resolution
- The collaborative versus the coercive conflict
- Conflict management skills
- Principles of ‘win-win’ negotiation
INTRODUCTION
Conflict is an inevitable part of any relationship. Conflict takes place between parent and child, wife and husband, teacher and student. Conflict is a very normal phenomenon. However, conflicts do not have to end with some one losing and with both parties hating each other. Unfortunately, we have many wars, political fights, divorces, lawsuits, business break-ups, strikes, effort-, time- and money-wasting arguments at work, etc. Wise ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.