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Effective Communication and Soft Skills by Mamta Bhatnagar, Nitin Bhatnagar

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14

Conflict Management and Negotiation Skills

After reading this chapter, you will be familiar with:

  • The nature of conflict
  • Various conflict resolution styles
  • Purpose of conflict resolution
  • The collaborative versus the coercive conflict
  • Conflict management skills
  • Principles of ‘win-win’ negotiation
INTRODUCTION

Conflict is an inevitable part of any relationship. Conflict takes place between parent and child, wife and husband, teacher and student. Conflict is a very normal phenomenon. However, conflicts do not have to end with some one losing and with both parties hating each other. Unfortunately, we have many wars, political fights, divorces, lawsuits, business break-ups, strikes, effort-, time- and money-wasting arguments at work, etc. Wise ...

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