Effective Interviewing and Information Gathering

Section I

Know Your Destination, Map Your Path, and Travel Well

This section addresses preparation for the interview process for recruitment and selection. To be prepared to interview effectively, you must understand the job, tasks being performed, and individual characteristics that will lead to success on the job. Then, you must create an interview protocol that has consistent structured questions that will assess the characteristics required to be excellent. Additionally, you must create a clear and objective scoring key that focuses on behaviors rather than subjective judgments. Finally, you must plan to document the content of the interview using objective, behavioral terms removing (as best possible) subjectivity in interpreting and understanding ...