Analyzing a Job Aid's Function
The first step in the analysis phase is to determine if the job aid is an appropriate intervention by answering the questions on pages 2 and 3. Remember that it is not can the task be job aided, but should the task be job aided. Assuming that you have already determined that a job aid is an appropriate intervention, you need to gather specific data on the three Ws: the work, the worker, and the workplace. Use observations and interviews to collect your data.
The Work
When possible, observe both novice and expert individuals perform the task. This will allow you to determine differences in the way the task is performed at various levels of expertise. As you observe each individual, take explicit notes and document ...
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