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Effective Job Aids—Instructional Systems Development by Susan Russell

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Designing a Job Aid

Once you have completed the needs and task analysis, you should have a complete representation of the user and the task. You are now ready to map out the structure and background of the job aid.

Determine the Job Aid Format

Decide what part of the task is being supported by the job aid. Will it provide the step-by-step procedures, guidelines to follow, or reference information? Visualize how the job aid will be consulted and how it should be structured. Consider the characteristics of the task and the user as you select the format to use. See the samples of various job aid formats included throughout this issue.

Determine the Medium

Design the job aid for use where and when the task is completed. Now is the time to consult ...

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