Listening Pays Off

In Listening Leaders™: The Ten Golden Rules to Listen, Lead, and Succeed, Lyman K. Steil and Richard K. Bommelje ask the question: “Who holds the major responsibility for successful communication? Is it the sender or the receiver?” If you compare the training available for becoming a better speaker and giving presentations with the training available for learning to listen better, you might assume that responsibility rests squarely with the sender or speaker. But the truth is that communication is a two-way street: The responsibility rests with both parties.

Listening, however, tends to get shortchanged in terms of development because people assume that they already know how to listen. After all, the mechanics of listening ...

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