Effective Management: 20 Keys to a Winning Culture

Chapter 11   Trust Building

In an earlier section I discussed the tendency of many managers to spend more of their time with selected individuals: usually the winners on their team, the high achievers, or those with whom they share common interests. While this is natural, it is generally unwise and can be quite damaging in subtle ways. A perception of favoritism is created, and often that perception is valid. There is nothing more valuable in building and sustaining any relationship than trust. And do not mistake trust for predictability, though there are some commonalities.

Everyone wants their automobile to be trustworthy, to start and run without ...