Chapter 6 
Dealing With Underperformers
In my own experience, and from what I have gathered from clients, colleagues, students, and friends, dealing successfully with those who don’t quite measure up to the standards you expect is one of the greatest challenges a manager can face.
One of the reasons for this is that, in a way, a poor performance shows that you have personally failed in some sense. Perhaps you hired or promoted this failing person, and you expected more; or your efforts to bring about change in the errant party have fallen short. Even if you inherited the employee, you have a natural tendency to question whether or not you have ...
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