1    Rank Xerox: where the benchmarking story started

Between knowledge of what really exists and ignorance of what does not exist lies the domain of opinion. It is more obscure than knowledge, but clearer than ignorance


As a general rule in the most successful man in life is the man who has the best information

Benjamin Disraeli

To most men, experience is like the stem lights of a ship, which illuminate only the track it has passed

S. T. Coleridge

1.1    The quality journey within Rank Xerox

Rank Xerox was a superior competitor since its foundation in 1956. However, there was a sharp erosion in its level of competitiveness to the benefit of the Japanese who managed to capture the market with high-quality, small copiers at a low cost. ...

Get Effective Management of Benchmarking Projects now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.