1 Rank Xerox: where the benchmarking story started
Between knowledge of what really exists and ignorance of what does not exist lies the domain of opinion. It is more obscure than knowledge, but clearer than ignorance
As a general rule in the most successful man in life is the man who has the best information
To most men, experience is like the stem lights of a ship, which illuminate only the track it has passed
1.1 The quality journey within Rank Xerox
Rank Xerox was a superior competitor since its foundation in 1956. However, there was a sharp erosion in its level of competitiveness to the benefit of the Japanese who managed to capture the market with high-quality, small copiers at a low cost. ...
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